38 Fentonville Street - Terms & Conditions

By booking and staying with us, you are agreeing to these terms and conditions and these form a contract between us.

Reservations

Upon making a booking, we require a deposit to secure your booking.  This will vary with each individual booking depending on the duration of your stay and whether you are simply booking a room or the whole house. The deposit will be agreed between the two parties.  This deposit is non refundable, unless we can re-let the complete booking.  Should you fail to arrive and take up your reservation without letting us know a charge will be made for the full amount of your booking. If the person making the reservation is different to the person taking up the occupation, the person who makes the reservation may be held responsible for non arrival/damage or loss. Sorry, but this property is not suitable for disabled people as the stairs to the first and second floor are fairly steep and narrow. The bathrooms are located on the first and second floors of the house. We are unable to accept pets.

Cancellations and curtailment

Please let us know as soon as possible should it become necessary for you to cancel or curtail your reservation.  If we cannot re-let the accommodation you have booked, in addition to the deposit you will be liable for 30% of the total charge if you cancel or curtail within 28 days of the visit; 60% if you cancel or curtail within 13 days and 80% if you cancel or curtail within 48 hours.  If you curtail your stay once you have arrived, the total charge will be made.  We recommend taking out an appropriate cancellation insurance scheme to cover you in such circumstances.

Arrival

Normal arrival time is from 4pm to 7pm.  If you are delayed in arriving or expect to arrive after 7pm, please let us know. Please note that parking permits for on street parking are available if pre booked at least two weeks prior to your arrival-a maximum of two permits.  If you have more than two vehicles or do not pre book the permits, there is some on street free parking on adjacent roads such as Priory Road and some parts of Sharrow Lane, which are just a few minutes walk from the house.  Normally luggage can be unloaded directly outside the house, however this is a parking permit area. In the permit area there is free Parking on Sundays and between 18.30pm and 08.00am.  Cars are parked entirely at the owners’ risk.  Any contents left in your car are also entirely at your own risk.

Access

Access is via the back door located on Stemp Street-2nd house in.

Arrangements can be made for those guests arriving after 7pm-but this needs to be pre-arranged.

During your stay

If you are simply booking a room, we kindly ask all guests to respect other guests’ quiet enjoyment and relaxation. Guests are not permitted to have visitors to their rooms unless by prior arrangement, for which there will be a charge-see tariffs. Accidents happen - please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Any significant breakage or damage may result in a charge for replacement or repair. We appreciate muddy shoes/boots and wet clothing being taken off either in the kitchen or dining room area, which are not carpeted. Any item taken from the rooms without our consent will be charged for.  Lost keys will incur a 50 charge. Smoking is not allowed at 38 Fentonville Street. There is a patio area to the rear of the property where guests are welcome to smoke. We kindly request that any cigarette butts are thoughtfully disposed of in the outside black bin, once fully extinguished. Please do not smoke directly outside the door as smoke may drift into the kitchen area or dining room.

Departure

On the day of departure, we kindly request that you vacate your room by 10.30am to allow us time to prepare the room for our next guests. The full amount of your stay is payable on arrival unless agreed otherwise. Please note this is only applicable for guests staying longer than four weeks, in which case payment is due at the beginning of each four week stay.  Invoices/receipts are available on request. Property should be left in clean state, or a 50 cleaning charge will be levied.

Thank you for your co-operation. We hope you have a relaxing and enjoyable stay with us.

Jackie 2014